Contact

Contact Neuro Alchemy Lab

One conversation is usually enough to know if this is the right fit. Below is every way to start one.

Response time
Within 24 hours

7 days a week, including weekends.

Languages
EN · FR · AR

English, French, and Arabic spoken and written.

Confidentiality
Strict & clinical

All enquiries handled under GDPR. Clinical confidentiality applies.

Choose Your Channel

The right route for your enquiry

I want to book a session

Free 20-minute intro call, or a paid session. The fastest path.

Book on WhatsApp → Use the booking form →

Response within 24 hours.

I am an existing client

Scheduling, between-session messages, billing questions.

WhatsApp Shainna → Email →

Existing clients usually hear back the same day.

I am a clinician — clinical referral

Refer a client to NAL. Brief intake notes are welcome.

Email referrals →

Response within 48 working hours.

Press, podcast, or speaking enquiry

Interviews, panels, podcast appearances, editorial features.

Email press →

Response within 5 working days.

Corporate wellness or partnership

Team programmes, bespoke clinical offerings, NGO partnerships.

Email partnerships →

Response within 5 working days.

Privacy, data, or legal request

GDPR subject access requests, data erasure, complaints.

Email privacy →

Formal SARs fulfilled within 30 days as required by GDPR.

Or Write to Us Directly

Send a message

🔒 Strictly confidential · No spam · Response within 24 hours

Your message is with Shainna.

She reads every message herself and will respond within 24 hours. If your matter is urgent, message on WhatsApp.

Message on WhatsApp →

If you are in crisis

Neuro Alchemy Lab is not a crisis service. If you are in immediate danger, please contact your local emergency services or a crisis line:

  • Europe — 116 123 (Samaritans / regional equivalent)
  • France — 3114 (national suicide prevention line)
  • Belgium — 1813 (Centre de Prévention du Suicide / Zelfmoordlijn 1813)
  • UK — 116 123 (Samaritans) or 999
  • UAE — 800 4673 (Estijaba) / 998 emergency
  • US — 988 (Suicide & Crisis Lifeline)
  • Universal — your local emergency services number

Please use these before contacting NAL if you are in immediate distress.

Postal correspondence: For legal matters or formal complaints: C.Q.F.D. A.S.B.L. — c/o Neuro Alchemy Lab, Brussels, Belgium. Full registered address to be confirmed; please email info@naltherapy.com first to confirm postal handling.

Response times by enquiry type
Enquiry type Response time
Booking & existing-client support Within 24 hours, 7 days a week
Clinical referrals from other clinicians Within 48 working hours
Press, partnership, or corporate enquiries Within 5 working days
GDPR / privacy / data requests Within 30 days (formal SAR deadline)